Our Visitor Experience team are the first point of contact for our visitors. We welcome hundreds of people each week to the Centre and this role ensures that the variety, quality and sustainability of food products provided through our Seabird Café contributes to and enhances the visitor’s overall experience.
We’re looking for an enthusiastic, friendly person who is motivated to provide an excellent offer in our café, leads by example on customer care and professionally handles customer compliments and complaints. You’ll be a team player and, as part of our visitor experience management structure, will need to undertake the tasks of the designated Centre Duty Manager on a rota basis. Key duties include:
i. Provide a warm and friendly welcome to our customers ensuring that they have a good customer experience and that our approach is inclusive towards everyone.
ii. Support the Catering Manager in running the Seabird Café and kitchen to deliver a varied menu that meets our sustainability (local, sustainable sources) and quality (taste, presentation, value) of products we serve in the café.
iii. Undertake specific duties assigned by the Catering Manager including rota preparation, stock ordering and receipt, checking equipment is operational and daily cash/payment reconciliation.
iv. Work safely, observing all Health & Safety policies and procedures and the hygiene standards required from our catering system.
v. Supervise café and kitchen staff ensuring that they understand their duties and are supported to carry these out effectively day to day. Support recruitment and training needs.
vi. Assist with the preparation of food in the kitchen, when required.
vii. Ensure all caterings areas are checked and are fully operational, cleaned and meet required hygiene standards. Note that special COVID-19 safety measures are currently in place which involve face coverings, physical distancing and extra cleaning.
viii. Undertake the activities required of our Centre Duty Manager on a rota basis which includes opening up/closing down the Centre, daily safety checks and ensuring the visitor experience team is deployed across teams to meet the customer demands across the day.
ix. Efficiently handle customer compliments and complaints.
x. Be willing to learn about our wider charitable activities and talk to customers about these, including promoting the benefits of our visiting our paid experience and membership.
xi. Carry out any other reasonable duty which is within the competence of the post, when directed by the Catering or Duty Manager to assist.
Essential skills and experience
- Consistent delivery of a high-quality visitor experience, with a customer-focused attitude.
- A confident communicator – verbal and written.
- Organised with an ability to take the initiative, prioritise your work and supervise others.
- A team player – adaptable and flexible to a varied working environment and able to handle customer compliments and complaints.
- An ability to work under pressure at peak times.
- An appropriate means of transport to get the Centre across the working week between 0830 and 1800 and occasional evening events.
Desirable skills and experience
- Alignment with our charity’s conservation and education goals.
- An awareness of and affinity to environmental sustainability.
Please download our full job description HERE
Applications: Tell us why you are keen to work with us - and when you are available - in a covering letter and attach your CV. Please send both to email@example.com by 25 June 2021.
As we’re keen to recruit as soon as possible, please apply now - we look forward to hearing from you!