Online shop terms and conditions
Thank you for choosing to visit our online shop. All purchases directly support our charity.
About these terms
These terms and conditions of sale are applicable to all orders and sale transactions for all items available through the Scottish Seabird Centre online shop.
By placing an order for products, you agree to be bound by and accept these terms and conditions.
These sales terms do not affect your statutory rights which cannot be waived or limited by contract.
The site is the sole property of and is operated by the Scottish Seabird Centre, a company limited by guarantee (Company Number SC172288) incorporated under the Companies Acts (and being a Scottish Charity registered number SC025837) and having their registered office at The Scottish Seabird Centre, The Harbour, North Berwick, East Lothian, EH39 4SS (“we” or “us”).
We reserve the right to alter these terms and conditions without prior notice
Prices and payment
All prices are in £ sterling and include UK VAT at 20% where applicable. Delivery charges are not included in the prices quoted. Please be aware that payments and indeed your order are not processed immediately. Payment details and your order will be subject to review by our staff. We reserve the right to cancel any order if problems or issues arise at this stage of an order. Customers will be notified in any such case.
Methods of payment
We accept payment by most major credit and debit cards: Visa, Mastercard and PayPal.
If you prefer, you can also place an order by phone by calling +44(0)1620 890202 during our opening times.
Please refer to the delivery page for further information.
If you have any special delivery requirements please contact us by telephone +44(0)1620 890202 or by emailing firstname.lastname@example.org prior to placing your order.
All items offered on our website are subject to availability. On completing your order you will receive an email to confirm receipt and details of your order. Your order represents an offer to us to purchase product which is then accepted by us.
All overseas orders may subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for custom clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Custom policies vary widely from country to country, so you should contact your local Customs office for further information. Additionally, please note that when ordering from the Scottish Seabird Centre online shop you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods and may be subject to opening and inspection by Customs authorities.
The Scottish Seabird Centre takes online security and customer confidence very seriously.
All card payments are made using SagePay, an independent payment facility which allows credit / debit card transactions to be processed without passing your card details on to us. We do not retain, store or have access to customer credit information.
The Scottish Seabird Centre operates a "no quibbles" return policy. We guarantee to exchange or refund any item that does not meet with your complete satisfaction. All we ask is that the item is returned to us within 14 days, unused and in its original packaging with all original documentation. Simply return the unused item(s) in the condition that you received it in along with details of your name, address, contact telephone number, order number and details of what the problem with the item(s) is and what you would like us to do and we will sort it out for you. Please note that this policy covers only items not used or damaged. We reserve the right to refuse refund or exchange on any item due to hygiene reasons.
Returns/ faulty goods
If there is a problem with an item sent or it is faulty, please contact us on +44(0)1620 890202 or email email@example.com and we will discuss the possible return or replacement of the item.
When you purchase merchandise via our online shop, we only collect information that is necessary in order to process your order. This information may include, but is not limited to, details such as your name, your address. We only retain such information to process any transactions you undertake with us and for internal administration and analysis. We do not sell, rent or trade your personal information to third parties for marketing purposes.
You have the right to cancel your order within seven working days after receiving the goods and return them for a full refund. Please refer to our returns policy for more information. Should you cancel the contract we will then refund you the price you have paid for the goods. It is your responsibility to give notice of your wish to cancel within this cancellation period by email, fax or letter. You are under a duty to take reasonable care of the goods. The goods must be returned in saleable condition at your expense and we would recommend for your own protection that you use a recorded delivery service.